Shipping & Returns

Shipping Information

Processing Time

Orders are typically processed within 1-2 business days. You'll receive a confirmation email with tracking information once your order ships.

  • Orders placed before 12:00 PM EST typically ship the same business day.
  • Orders placed after 12:00 PM EST will ship the next business day.

We ship Monday–Saturday.
Orders placed on Sundays or holidays will ship the next business day.

Once your order leaves us, shipping timelines are handled by the carrier. We’ll always do our best to get your goodies out fast 💖

Shipping Methods & Delivery Times

  • Standard Shipping (3-7 business days)
  • Express Shipping (1-2 business days)

International Shipping

We ship worldwide! International delivery times vary by destination (typically 7-21 business days). Customs fees and import duties may apply and are the responsibility of the customer.

❌Final Sale Items (No Returns or Exchanges)

The following items are final sale and cannot be returned or exchanged:

  • Items marked SALE or discounted from the original price
  • Items purchased with promotional discounts (example: Cyber Monday, store-wide sales, collection sales, or percentage-off promotions)
  • Beauty/cosmetic products
  • Jewelry, swimwear, footwear, beauty products, and glassware
  • Gift Cards

Online Returns & Exchanges

30-Day Return Policy

We want you to love your purchase! If you're not completely satisfied, you may return items within 30 days of delivery for a refund or exchange.

Return Requirements

To qualify, items must be:

  • Unused, unworn, and unwashed
  • Free of damage or alterations
  • In original condition with all tags attached

Items returned after 30 days, or items that are worn, damaged, or altered, will not be accepted. All returns are subject to inspection and approval at our discretion

Within the 30-day window, eligible items may be:

  • Returned for a refund to the original form of payment, or

  • Exchanged for a different size/color (subject to availability) or an item of equal or greater value

Once your return is received and approved, refunds will be processed within 3–5 business days to the original payment method.

⚠️ Shipping costs are non-refundable.

How to Start a Return

  1. Contact us at contact@thesnookishop.com with your order number
  2. We'll provide you with a return label and instructions
  3. Ship the item back in the condition you received it

Return Shipping Costs

Customers are responsible for return shipping costs when requesting a return on a previously exchanged item. We cover the cost of the first return; any additional return shipping costs are the customer’s responsibility, unless the item is defective or an error was made on our part.

If an incorrect shipping address is provided and the item is returned to us, the customer will be responsible for the cost of reshipping the item. Please note that once an order has shipped, we are unable to update the shipping address.

Damaged or Defective Items

We inspect every item before it ships, but if something arrives damaged or defective, we’ve got you covered.

Please email contact@thesnookishop.com with:
  • Your order number
  • A photo of the issue

We’ll take care of it ASAP 💖

In-Store Return Policy

All of the above policies apply to in-store purchases, with one exception:
  • In-store returns must be made within 14 days of purchase

Questions?

If you have any questions about shipping or returns, please don't hesitate to reach out. We're here to help!

Email: contact@thesnookishop.com
Response Time: Within 24 hours