Shipping & Returns

SHIPPING POLICY

Please allow for 1-2 business days for processing your order. 

Orders places before 12pm EST will typically ship on the same day. Any orders outside of that will ship the following business day. 

We ship orders daily Monday - Saturday. Orders placed on Sunday will ship on the following Monday (excluding holidays). 

 

RETURNS AND EXCHANGE

Important information regarding final sale items:

All items marked "SALE" are final sale and cannot be returned or exchanged.

If you choose to use a discount code, all items that code is applied to will be final sale and cannot be returned or exchanged. 

All beauty/cosmetic purchases are final sale and cannot be returned or exchanged.  

 

OUR POLICY:  You have 30 days to return or exchange an item from the date you received it. The item MUST be unused, unworn, not damaged and not altered, it MUST be in the same condition as received with all original tags attached and all original packaging included. If more than 30 days have passed, item comes damaged or worn you will not be refunded.

Within the 30 day period you may choose to have a valid item returned for its value back or exchanged for a different size.

If approved for refund, it will be processed and a credit for your item(s) will automatically be applied to your credit card or original method of payment within 7-10 business days. 

 

Shipping is nonrefundable.  For all US orders, we will send a return label to cover the shipping if the item doesn't fit.  For international orders ship us back the item and we will provide you a $10 credit towards your next purchase. Please email us at info@thesnookishop.com for shipping instructions.

 

 Exchanges: You can exchange an item if the size is incorrect.  Please email us at info@thesnookishop.com for shipping instructions.

    

We take great care to make sure all items are sent in perfect condition.  But if an item is defective or damaged when you receive it, please email us at info@thesnookishop.com for shipping instructions. 

 

Questions?

If you have questions, please email info@thesnookishop.com