Aurora Slippers

All Standard shipping will take 4-7 Business Days. 

*Excluding Holidays

All Free Shipping is shipped by Standard Shipping.

All Express shipping will take 2-4 Business Days. 

*Excluding Holidays

All Free Shipping is shipped by Standard Shipping. 

All International shipping will take 9-15 Business Days. 

*Excluding Holidays

All Free Shipping is shipped by Standard Shipping.

Sizing questions?  Never fear! Just order what you feel is the correct size and we will do the rest.  For all US orders, we will cover the return shipping if the item doesn't fit.  You can choose to have us refund the purchase price or send you a smaller or larger item.  For international orders just ship us back the item and we will provide you a  $10 credit towards your next purchase.   

RETURNS AND EXCHANGES

Returning or exchanging an item is easy. You can choose to have us refund the item(s) price or send you a smaller or larger item(s).  Shipping is nonrefundable.  For all US orders, we will send a return label to cover the shipping if the item doesn't fit.  For international orders just ship us back the item and we will provide you a  $10 credit towards your next purchase.   

Here’s our policy: you have 30 days to return or exchange an item from the date you receive it.  If more than 30 days have passed since you received the item, you can’t return or exchange it, but we will give you store credit when you send it back.  The item to be returned or exchanged MUST be unused, unworn, not damaged and not altered, and it MUST be in the same condition as received with all originals tags attached and all original packaging included.    

Returns
If you need to return an item, please email us at returns@thesnookishop.com for shipping instructions. We will send you a return label to cover the return shipping. Once your return is received and inspected, we will notify you by email.  We will also notify you whether your return has been approved or rejected for refund.  If approved for refund, it will be processed and a credit for your item(s) will automatically be applied to your credit card or original method of payment within 7-10 business days.  If rejected for refund, we will give you store credit.

Exchanges
You can exchange an item if the size is incorrect.  Please email us at returns@thesnookishop.com for shipping instructions.

We take great care to make sure all items are sent in perfect condition.  But if an item is defective or damaged when you receive it, please email us at returns@thesnookishop.com for shipping instructions.  We’ll send you a return mailing label, and we will pay for shipping. 

Please send an item for return or exchange to:

WEB CUSTOMER SERVICE

3313 Ridge Brook Circle

Louisville, KY  40245

Important exceptions to our returns and exchanges policy:

1. Gift cards. Non-returnable and non-refundable.

2. “Sale”. Any item marked “Sale” can be returned or exchanged just like a full-priced item.

3. “Final Sale”. Any item marked “Final Sale” cannot be returned or exchanged. All $9.99 Sale Rack Items are Final Sale.

4. No return, exchange or sending back to us for store credit: perfume, tanning lotion, tanning spray, opened makeup, $9.99 Sale Rack.
   
   
   
5. Cosmetics can be returned for store credit only. Cosmetics cannot be returned for a refund.

Questions?

If you have questions, please email info@thesnookishop.com